Please take the time to read our FAQs. If you have a question and you can find the answer below, please drop us a message via our Contact Us page, or give us a ring on 07592 373310 / 01778 570394.
Where do you deliver to?
Here at It's Fun Time, we obviously cover Bourne and the surrounding villages! We travel as far as Weston and Moulton to the East and Stamford, Tinwell, Ketton etc to the west. We also cover Sleaford, The Deepings and Peterborough to the South and everywhere in between!
Do you charge for delivery?
We have a free delivery area of an 8 mile radius of Bourne. This covers surrounding villages, Spalding and Bourne itself. There is a small delivery charge to areas outside the 8 mile radius. If you wish to check, simply select one of our products and hit the "check availability" button. You will be prompted to enter your postcode and the system will inform you whether there is a delivery charge for you area.
How can I book?
Our brand new "all singing, all dancing" website will allow you to book most items online 24 hours a day. If you prefer to speak to us or have any questions before booking, you can always give us a ring on 07592 373310 or 01778 570394 between 9am and 9pm anyday. Alternatively you can email us at firstname.lastname@example.org with a booking or you can Find Us On Facebook!
Can we hire a castle for use indoors?
Of course, in fact much of our business is indoors in town/village halls. If you are looking for a hall to hire, please check our Indoor Venues page for suggestions. If you are hiring for an indoor event, please just ensure you have checked that the dimensions of the castle you have chosen will fit in the hall you have booked. Normally it is an issue of height. All bouncy castles are different sizes, so please don't assume that because you have seen a castle in your chosen venue before, that every castle will fit. If you are unsure, please get in touch. We generally know which items will fit in which halls.
Can I hire a castle for outdoor use?
Yes! We hire outdoors from Arpil to October. Outside of these months it is generally to cold and wet for customers to want outdoor hires. Again, if you are looking at hiring a bouncy castle or party package for a garden party, please just double check that your garden is large enough to accommodate the item you are selecting. You can find the dimensions of all the castles by clicking the "size" tab at the top of the page.
The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if we can help you out.
If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity. Delivery times can be arranged during the booking process.
Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.